Refund policy

This policy sets clear expectations with clients regarding payments and refunds for the financial services Due Ledger LLC provides.

Due Ledger LLC Refund Policy

Last Updated: October 17, 2025

1. General policy for services

Due to the nature of our financial, accounting, and tax services, all sales are considered final once the service has been rendered or the engagement has commenced. We invest significant time and resources into each client engagement, and our fees reflect the completion of this work.

2. Satisfaction guarantee

Your satisfaction is important to us. If you are not satisfied with a service, please contact us within 14 days of the service completion to discuss your concerns. All refund requests are handled on a case-by-case basis and are subject to management approval.

3. Eligibility for a refund

A refund may be considered under the following circumstances:

• Unused Services:

If a client prepays for a service that is subsequently canceled before any work has begun, they may be eligible for a refund, minus any applicable processing fees.

• Failure to Meet Objectives:

In cases where we fail to meet the specific, agreed-upon objectives of our service, a partial or full refund may be considered.

Administrative Errors:

If a billing or administrative error is made on our part, we will promptly correct the issue and issue a refund for the amount overcharged.

4. Non-refundable services The following services are generally non-refundable:

• Completed tax preparation or filing services.

• Consultation fees for services that have been completed.

• Work that has been performed, even if the client later decides to cancel.

5. How to request a refund To initiate a refund request, you must:

1. Submit your request in writing via email to [Insert your contact email] within 14 days of the service completion.

2. Provide your name, contact information, service description, date of service, and a detailed explanation of your reason for the refund request.

3. We will review your request and contact you within a reasonable timeframe.

6. Refund process If a refund is approved, it will be processed and returned to the original method of payment within 5–10 business days. The amount refunded may be subject to deductions for any work already performed.

7. Contact us For any questions regarding this Refund Policy, please contact us at:

Email: support@dueledger.com

Address: 4815 Francis Lewis Blvd Queens New York, 11364

Privacy policy

This policy explains what personal information Due Ledger LLC collects, how it is used, and how it is protected.

Due Ledger LLC Privacy Policy

Last Updated: October 17, 2025

1. Introduction Due Ledger LLC ("we," "our," or "the Company") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information.

2. Information we collect We collect various types of information to provide our services and manage our business operations. The information collected may include:

• Personal Identification Information: Name, email address, phone number, and physical address.

• Financial Information: Payment card details, billing address, and transaction history related to the services you purchase.

• Website Usage Data: Information on how you interact with our website, such as IP address, browser type, device information, and pages visited, often collected through cookies and other tracking technologies.

3. How we use your information

We use the information we collect for the following purposes:

• To provide and manage the accounting, tax, and financial services you have requested.

• To process payments for our services.

• To communicate with you regarding your account, services, and important updates.

• To improve our website, services, and overall customer experience.

• To comply with legal and regulatory obligations.

• To prevent fraud and enhance security.

4. How we share your information We may share your personal information with third parties in limited circumstances:

Service Providers:

We may use third-party vendors and service providers to assist with payment processing, website hosting, and other business functions. These parties are bound by confidentiality agreements.

Legal Requirements:

We may disclose your information to regulatory authorities or law enforcement when required or permitted by law. Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the transaction.

5. Data security We implement a variety of security measures, including physical, electronic, and procedural safeguards, to protect your personal and financial information from unauthorized access, disclosure, or use. Access to your data is restricted to employees who need it to perform their job functions.

6. Your data rights and choices Depending on your location, you may have rights regarding your personal data, including the right to:

• Request access to the personal information we hold about you.

• Request corrections to inaccurate or incomplete data.

• Opt-out of certain data processing activities.

• Request the deletion of your personal data.

To exercise any of these rights, please contact us at the email address provided below.

7. Policy updates We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the new policy on our website.

8. Contact us If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@dueledger.com Address: 4815 Francis Lewis Blvd Queens, New York 11364

Website disclaimer

This important disclaimer should be featured prominently on your website to manage liability and clarify that your online content is not a substitute for professional advice.

Website disclaimer for Due Ledger LLC

Information for informational purposes only The content on this website is for informational purposes only and does not constitute financial, accounting, tax, or legal advice. Your use of this website does not create a client-advisor relationship with Due Ledger LLC.

No liability Due Ledger LLC is not responsible for any actions taken based on the information provided on this website. All investments and financial decisions involve risk, and you should not rely on the information contained herein for making financial decisions.

Consult a professional You should always consult with a qualified professional to discuss your individual financial situation and needs.

Third-party links This website may contain links to third-party websites for your convenience. Due Ledger LLC does not endorse the content of these sites and is not responsible for their accuracy or privacy practices.

Terms of Service framework

Due Ledger LLC Terms of Service

1. General provisions

• Acceptance of Terms:

This clause states that by accessing or using the Due Ledger LLC website and services, you agree to be bound by these Terms of Service. • Modifications: We reserve the right to modify these terms at any time. Changes will be effective upon posting to the website.

2. Permitted use and prohibited conduct This section clearly defines what users are allowed and not allowed to do. The following subsection specifically addresses your concerns about malicious activity.

• Prohibited conduct:

In connection with your use of our website or services, you agree not to:

• Introduce malicious software:

Intentionally transmit, upload, or introduce any malicious code, viruses, worms, Trojan horses, or other harmful software that could damage, disable, or interfere with our website, data, or network infrastructure.

• Conduct unauthorized access:

Attempt to gain unauthorized access to any part of our website, our client data, or our information technology systems through hacking, password mining, or any other means.

• Engage in data theft:

Steal, access, or use any confidential or sensitive information from our systems or from other clients.

• Violate third-party rights:

Distribute or use pirated or otherwise illegal software in connection with our services.

• Engage in fraudulent activity: Use our services to perpetrate fraud or engage in any other unlawful or fraudulent activity.

3. Prosecution of illegal activities This clause addresses the consequences of violating the "Prohibited Conduct" section. It references federal law but explicitly states that prosecution is handled by the relevant legal authorities, not by Due Ledger LLC.

• Cooperation with law enforcement:

Due Ledger LLC will fully cooperate with law enforcement authorities in the investigation and prosecution of any user who engages in the prohibited conduct described above.

• Legal statutes:

Users are put on notice that intentional introduction of viruses, unauthorized access, and data theft are serious federal offenses under various statutes, including the Computer Fraud and Abuse Act (CFAA), the Digital Millennium Copyright Act (DMCA), and others. Violations of these federal laws can result in severe criminal penalties, including fines and imprisonment.

• Reporting and monitoring:

While Due Ledger LLC is not required to actively monitor user activity, we reserve the right to report any illegal conduct to the proper legal authorities.

4. Limitation of liability This clause specifies that Due Ledger LLC is not liable for user actions. It is distinct from the liability waiver for professional negligence.

• No liability for user actions:

Due Ledger LLC is not responsible or liable for any damage, loss, or harm caused by a user's illegal or unauthorized conduct, including the introduction of malicious software or the theft of data.

• Client responsibility:

You are solely responsible for all activities conducted under your account, whether or not you were aware of them.

5. Indemnification This clause requires users to compensate Due Ledger LLC for any losses incurred due to the user's illegal or prohibited actions.

• Indemnity:

You agree to indemnify and hold harmless Due Ledger LLC and its employees from and against any and all claims, damages, liabilities, costs, and expenses arising from your violation of these terms or your engagement in illegal activities.